FAQs

Duties and taxes depend on destination rules, product classification, declared value and country of origin. Each country has its own thresholds and rates.

Transit times vary by service: express takes 2–5 business days, standard air freight 5–10 business days and ocean freight 20–35 business days. Customs clearance and destination may affect actual delivery.

We accept bank transfers (T/T), PayPal, Visa, MasterCard, Alipay and WeChat Pay. Bank transfer is recommended for larger orders to obtain more favorable exchange rates.

Yes. You can ship with your own DHL, FedEx, UPS or TNT account. Select “Use My Account” when booking and enter your account details.

You will receive a tracking number after dispatch. Enter it on our website or the courier’s website, such as DHL, FedEx or UPS, to view the shipment status and delivery progress.

After payment, an invoice is generated and sent to your registered email address. You can also download invoices from Order History in your account.

Restrictions vary by country but commonly cover dangerous goods, perishables, illegal drugs, weapons and protected wildlife products. See our full prohibited-items list for details.

Yes. We offer door-to-door shipping from suppliers in China to your destination, handling pickup, transport, customs clearance and final delivery.

Shipping costs depend on actual or volumetric weight, whichever is greater, distance, service type and optional services such as insurance or expedited handling. Our online calculator provides estimates.

If customs holds your parcel, we will notify you and provide a list of required documents. Common causes include missing invoices, permit requirements or random inspections. Our team will help with clearance.

If your parcel is lost or damaged, contact us immediately with photographic evidence. We help you file a courier claim and seek compensation under our insurance policy.

Orders usually ship within 1–2 business days after payment confirmation. Urgent orders are processed the same day. Custom or bulk orders may take longer; we will advise an estimated shipping date.

Duty-saving options include accurate declared values, free trade agreements, suitable origin arrangements, bonded warehousing and correct tariff classification. Our specialists can help assess available options.

We ship general merchandise, electronics, clothing, machinery, furniture and more. Items such as dangerous goods, liquids and batteries require special handling; please consult us in advance.

If payment fails, check your card details, balance and payment limits. You may try another payment method or contact your bank. If the problem continues, contact our support team.